Refund Policy

Thank you for choosing our course. To ensure that all users receive a consistent and high-quality learning experience, we have established the following clear refund policy. Please read carefully before making a purchase.

1. Overview of the Refund Policy

Due to the nature of digital products (i.e., they can be copied and cannot be retrieved once delivered), once a course is purchased and you have started watching or accessing the course content, we will not accept any refund requests.

2. Situations Eligible for Refunds

  • Unwatched Courses: In rare cases, if you wish to request a refund for special reasons (e.g., accidental purchase) and have not watched any course videos or downloaded any core materials, you must submit a written request within 【for example: 7】 days of purchase via [Y15606511178@outlook.com]. We will handle the request at our discretion and reserve the final decision.
  • Technical Issues: If you are completely unable to access the course due to technical problems on our platform and we are unable to resolve the issue within a reasonable time, you are eligible for a full refund.

3. Non-Refundable Situations

  • Watched or Accessed Course Content: Once you log in to your account and watch any part of any course video, it is considered that you have started using the product, regardless of viewing duration.
  • Change of Mind: Simply changing your mind after purchase, not having time to study, or finding the course does not meet your personal expectations.
  • Incomplete Courses: Failing to complete the entire course or not achieving your learning goals.
  • Account Sharing: Issues caused by sharing your account with others.

4. How to Apply for a Refund

If you believe your situation meets the refund conditions for "Unwatched Courses" in section 2 above, please follow these steps to apply:
  1. Send an email to [Y15606511178@outlook.com].
  2. Please specify in the email subject line: "Refund Request - [Your Order Number]".
  3. Explain your reason for requesting a refund in the email.
  4. We will review your application within 【for example: 5-7】 business days and contact you.

5. Contact Us

If you have any questions about the refund policy, please contact us first.